Replacements, Returns, & Refunds

Refunds and returns are reviewed on a case-by-case basis. The terms below are intended to provide clear guidelines, but individual circumstances may vary. Our goal at The Mushroom Merchant is to provide a fair, reliable, and customer-focused return process while protecting product quality, safety, and order accuracy.

To begin a refund, return, replacement, or missing-item request, please complete the refund and return form below. A representative will contact you within 1 business day.

All return requests must be initiated within 30 days of product delivery, based on the carrier’s confirmed delivery date.

30-Day Return Window

Customers may request a return within 30 days of delivery. Return eligibility depends on the product condition, reason for return, documentation provided, and the specific circumstances of the order.

Products must generally be returned unused, unopened, and in their original condition unless the return is related to a defect, contamination, shipping damage, or an incorrect item sent by The Mushroom Merchant.

Returns sent without prior approval may not be eligible for a refund, replacement, or store credit.

General Returns

The Mushroom Merchant may accept returns for unopened and unused products within 30 days of delivery, including returns due to customer preference, ordering the wrong item, changing your mind, or no longer needing the product.

For general returns, the customer is responsible for return shipping costs unless otherwise approved by The Mushroom Merchant. We do not charge a restocking fee.

Returned items must be received and inspected before a refund is issued. Products that are opened, used, damaged after delivery, missing components, contaminated after receipt, or returned in unsellable condition may be denied or may receive a partial refund at the Company’s discretion.

Defective, Damaged, Contaminated, or Incorrect Products

If a product arrives defective, contaminated, damaged, or incorrect, please contact The Mushroom Merchant as soon as possible. Customers should inspect all products upon delivery and provide photos of the product, packaging, shipping label, and any visible issue.

If we determine that the issue occurred before or during delivery, The Mushroom Merchant will make it right through a replacement, refund, store credit, or another appropriate resolution.

For approved claims involving a defective, damaged, contaminated, or incorrect product sent by The Mushroom Merchant, the Company will cover return shipping when a return is required.

After Delivery

The Mushroom Merchant is not responsible for packages that are stolen, lost, damaged, or otherwise affected after the carrier marks the package as delivered. Customers are responsible for providing a safe and accurate delivery address.

If the customer selected the wrong product at checkout, any approved return, exchange, or replacement shipping costs are the responsibility of the customer. If The Mushroom Merchant sends the wrong product, we will correct the issue at no additional cost.

Missing Items or Order Issues

The Mushroom Merchant uses order verification procedures to help ensure customers receive the correct items. Orders may be weighed, checked, documented, and reviewed during fulfillment to confirm order accuracy.

If you believe an item is missing from your order, please contact us within 30 days of delivery with your order number and a description of the issue. We will review the order and, if an item is confirmed missing, we will send the missing item or provide another appropriate resolution.

These procedures are in place to protect customers, improve transparency, reduce errors, identify potential fraud, and help keep prices as low as possible.

Documentation Required

To review a refund, return, replacement, or missing-item request, The Mushroom Merchant may request documentation, including but not limited to:

Order number

Customer name and email used at checkout

Description of the issue

Photos or video of the product, packaging, shipping box, and shipping label

Photos or video showing any defect, damage, contamination, or incorrect item

Any additional information reasonably needed to evaluate the request

Failure to provide requested documentation may delay or prevent approval.

Return Procedure

Do not send products back without approval. If a return is approved, The Mushroom Merchant will provide return instructions.

When The Mushroom Merchant is responsible for the issue, such as an approved defective, damaged, contaminated, or incorrect-product claim, a prepaid return shipping label may be provided when a return is required.

For general returns, the customer is generally responsible for return shipping unless otherwise approved.

Customers are responsible for packaging approved returns securely and following all return instructions provided by The Mushroom Merchant.

Refunds, Replacements, and Compensation

Approved refunds are generally issued to the original payment method. Depending on the circumstances, The Mushroom Merchant may offer a refund, replacement, store credit, partial refund, or another reasonable resolution.

Refunds may be issued after the returned item is received and inspected, unless The Mushroom Merchant determines that a return is not required.

Original shipping charges may be non-refundable unless the return is due to an approved defective, damaged, contaminated, incorrect-product, or Company-error claim.

Company Review and Discretion

All refund, return, replacement, and missing-item requests are subject to review by The Mushroom Merchant.

The Company reserves the right to deny requests that are outside the 30-day return window, incomplete, unsupported by documentation, fraudulent, abusive, inconsistent with the condition of the returned product, or otherwise inconsistent with this policy.

This policy is intended to provide clear guidelines while allowing reasonable flexibility based on the facts of each situation and applicable local, state, and federal law.